CrowsNest Update

Now that our entire focus is set on CrowsNest, we are coming along quite nicely.  When we left off, we were incredibly close to the app being complete, or rather, complete for a first release.  We have spent the last couple of months getting the final touches in place, and fixing a few bugs that cropped up in the interim.  Unfortunately one of the items was a pretty major one, and has taken a ton of time to implement throughout the entire system.

Over the past few months, the following updates have been made to CrowsNest:

• Fine tuning the answer portion, allowing for any number of answers up to 5
• Consistency in how answers are numbered/lettered
• Internal customer separation fixes
• Improved Time Zone functionality
• Multiple Category creation based on comma delimited entry
• Media attached to questions, now includes audio option
• Fixed a bug where “I don’t understand this question” data was not being recorded
• Improved filtering options
• Fine tuned how the scheduling operates, now has a strict time vs. only by date
• Made the Country field a drop down to force consistency
• Fixed a bug where all 5 answers were numbered, even if there were fewer than 5 specified

One of the enhancements that we want to get online as quickly as possible, and prior to public release, is the built-in Help Desk.  We view this as a critical feature for both ourselves and the customer.  Currently, dealing with support issues via email has been adequate, but for tracking purposes it is a nightmare.  This way, every issue or piece of feedback is tracked and stored in the system itself, allowing for better communication and ensuring that items do not slip through the cracks.

Another feature we want to get started on as soon as possible, is the update of the interface.  We will be modifying the visual aspects of the system to more fully utilize jquery and ajax functionality.  This will definitely enhance the customer experience, as well as make using the system a bit easier and nicer to display.

We are also fine tuning our pricing structure, and will post more on that in the near future.